POSITIONS LIST

  • Vice President of Asset Management

  • Resident Services Manager

  • Resident Services Case Manager

OPEN POSITIONS

Vice President of Asset Management

Opportunity Communities – or OppCo --provides locally-based non-profit community developers with an opportunity to achieve the benefits of a larger-scale entity without losing local independence and control. By centralizing financial management, purchasing, human resources, data and evaluation, information technology, and other management functions, and by sharing expertise in core programs central to the business of community developers (real estate, asset management, and tenant services), OppCo members are better able to meet need within their communities, achieve deeper impacts in core lines of business, and to ensure that change is equitable.

The Vice President for Asset Management leads a team dedicated to the effective management, financial strength and mission impact of OppCo Partners’ and clients’ affordable housing and commercial rental properties.  Successful services include planning and oversight of properties, short and long term financial management including transactional supports, regulatory and financial compliance, risk management and problem solving, and long term business planning.  The VP for Asset Management is responsible for maintaining strong relationships with OppCo partners and third-party clients who contract with OppCo for those services. They also oversees the development and use of systems and processes, including a web-based Asset Management Platform (AMP) software tool.  The Vice President of Asset Management leads the marketing of asset management services and AMP to potential clients.

Essential Job Functions and Responsibilities:

Specific responsibilities include the following:

  • Guide and advise partners and clients to proactively manage their portfolios to maximize both contribution to financial and mission goals as defined by the owner. Manage restructuring situations, including refinancing, general partner substitution, legal action, partnership and debt restructuring and Section 42 non-compliance issues.

  • Supervise and provide guidance to the Asset Management team with the goal of delivering effective and cost efficient services designed to maximize partner and clients’ real estate portfolio’s dual contribution to financial and mission goals.

  • Develop and implement strategies and systems to increase the efficiency and effectiveness of the Asset Management services, delivering effective customer service to partners and third party clients and promoting the value of strong asset management, strategic portfolio goals and annual workplans.

  • Market asset management services to prospective partners and clients.

  • Work closely with the real estate development and resident services teams to update and refine, as needed, OppCo’s systems for managing phases of a development’s life cycle, in order to deliver consistently high-quality homes and commercial space.

  • Provide, or oversee the provision of high quality and efficiently delivered services, including:

    • Review and monitor monthly or quarterly operating reports and evaluate performance;

    • Implement proactive strategies to resolve operational, financial and compliance issues.

    • Establish relationships and communicate regularly with the client and others involved in the specific assets, including syndicators, lenders, management agents and government officials, providing reports and responding to monitoring as requested.

    • Analyze tax returns and work with the accountants to resolve problems.

    • Analyze annual audited financial statements and follow-up on any issues identified.

    • Monitor construction and lease-up progress, including management's marketing efforts in conjunction with the real estate development team.

    • Conduct site visits to evaluate property management, property marketability and market position, management plan and physical condition of properties.  Review tenant files and evaluate compliance with Section 42 requirements and regulatory agreements.

    • Review and approve marketing and management plans and annual operating budgets and develop annual workplans for each portfolio.

    • Respond to partner and client requests for information through informal interactions and formal presentations.

  • Manage the disposition of properties and/or partnership interests.

Work Requirements and Qualifications

  • Minimum educational requirement of a BS/BA; MA preferred or an additional 5 years of professional experience.

  • A minimum of 5 years of Asset Management portfolio or related real estate professional experience;

  • Significant experience in affordable housing and commercial property management, financing (including federal and state subsidies, HUD financing and Low-Income Housing Tax Credits) and financial restructuring.

  • Experience in developing property-based strategies in a community-sensitive environment.

  • A proven commitment to continual learning and improvement.

  • Self-motivation, curiosity and capability of working in a team with others while maintaining independent judgment.

  • Excellent written and verbal communications skills.

  • Strong analytic skills.

  • Proficiency in financial analysis and spreadsheet modeling.

  • Excellent interpersonal skills.

  • Experience and skill in customer service to clients.

  • Ability to work effectively in a diverse environment which values respect for individuals.

  • Effective supervision and coaching of co-workers to enhance productivity and to achieve professional growth and development over time.

  • Flexibility to manage conflicting priorities is essential to success in this position.

Physical Requirements:

This is a generally sedentary job by nature.  Requires being able to sit at a desk and use a computer and phone for significant portions of the day.  Periodic site visits and inspections and travel to client worksites is required, including travel to site and walking around properties.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer competitive compensation and good benefits. Send a cover letter and a copy of your resume to personnel@tndinc.org .  We are an Equal Opportunity Employer and consider qualified applicants for employment regardless of expression, age, color, religion, disability, veteran status, sexual orientation or any other protected class.


Resident Services Manager

The Resident Services Manager develops, manages and deliver programs and amenities that support stable tenancies and serve children, adults and seniors living in OppCo properties. The Manager will lead community engagement efforts in OppCo properties to build social capital  by fostering person-to-person and people-to-place relationships, develop the skill and will of resident leaders to take on leadership roles at OppCo and in their community, encourage civic engagement in order to build neighborhoods of choice were neighbors have elevated community standards and a sense of efficacy.  This is a mobile position that will require regular travel to Member agency’s properties. The Manger will coordinate with property management staff and community partners. The Manager is responsible for developing and managing partnerships with community leaders and service providers to expand opportunities for residents to access programming that would enhance their quality of life.

Essential Job Functions and Responsibilities:

  • Maintain regular, scheduled onsite hours at larger properties.

  • Welcome new residents (and establish/maintain contact with existing residents) and explain the resident services program and services and provide information and support in accessing local service resources; build relationships to support their needs and goals.

  • Prioritize services that assist residents to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.

  • Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.

  • With the support of the VP for Resident Services, identify and assess individual and family needs and provide direct services or supportive linkages between residents and other services as appropriate; maintain appropriate case notes in accordance with WISP procedures.

Resident Community Building

  • Implement activities that promote a healthy community among residents, facilitate support groups, family programs, social celebrations and community engagement, and leadership development activities.

  • Coordinate with site community engagement staff to achieve community impact goals for communities and neighborhoods

  • Plan and coordinate on-site and off-site social/recreational activities.

  • Organize and facilitate resident meetings; Problem solve with residents when appropriate.  Provide professional communication and leadership in a variety of meeting/presentation settings that support open, honest communications and inclusion of diversity.

  • Support resident leadership and empowerment.

  • Develop partnerships with existing organizations and programs to offer new programs & events when possible.

General

  • Maintain resident leadership development matrix tracking system.

  • Supervise site interns, VISTA members, summer youth workers.

  • Maintain accurate records, produce timely written and verbal reports.

  • Provide general assistance, as needed, for OppCo activities and events, and undertake other activities and duties as requested.

  • Acquire and maintain any certifications required by OppCo or for delivery of services.

  • Fulfil annual work plan and funding requirements.

Non-Essential Functions

  • Participate in relevant industry forums and committees as requested by Member agency to stay current with the field, and increase visibility for the organization.

  • Tell the story of our work to residents, network members, and funders by supporting program communications

  • Identify emerging needs, issues and trends that will impact resident quality of life, housing stability, economic self-sufficiency, or community vitality.  Propose appropriate responses, including new programs or outreach efforts.

Work Requirements and Qualifications

  • College graduate or equivalent experience providing human services or community engagement / outreach; Master’s degree desirable.

  • 3+ years’ case management or program management experience;

  • Experience working with low-income families, seniors and non-elderly disabled people

  • Demonstrated strong cultural competence for working in a diverse multi-cultural community.

  • Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.

  • Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects

  • Genuine enthusiasm for meeting, motivating, and involving people in community activities

  • Excellent verbal and written communication skills

  • Bi-lingual English-Spanish (both written and spoken) preferred

  • Demonstrated ability to work independently and as part of a team

  • Strong work ethic, a good sense of humor, and a commitment to social justice

  • Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to “roll up one’s sleeves” and extend beyond formal responsibilities based on the needs of the work

  • Proficiency with, Word required. Knowledge of SalesForce or similar program preferred.

  • Willingness to work a flexible schedule, including nights and weekends

Other qualifications desired, but not required:

  • Experience working in a diverse multi-cultural community

Physical Requirements

  • Ability to travel to properties

  • Ability to work on feet for extended periods of time

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer competitive compensation and good benefits. Send a cover letter and a copy of your resume to personnel@tndinc.org .  We are an Equal Opportunity Employer and consider qualified applicants for employment regardless of expression, age, color, religion, disability, veteran status, sexual orientation or any other protected class.


Resident Services Case Manager

The Resident Services Case Manager will serve as a case manager for low-income seniors living across the residential portfolio of Nuestra Comunidad, and will also coordinate services for families and singe persons also living in specific buildings in this portfolio.   A first priority is case management for residents of Nuestra’s first senior apartment building, Ellen Jackson Apartments, and future senior buildings that we develop. The Resident Services Case Manger will work collaboratively with the other team members in the resident services department and the property management company responsible for Nuestra’s housing.

Essential Job Functions and Responsibilities:

  • Assess needs of seniors living in Nuestra housing, estimated at approximately ___ people, and create appropriate service plans for each.

  • Use office hours at Ellen Jackson Apartments, and any senior buildings developed in the future, to establish relationships, create service plans and group activities to complement service plans and enhance the quality of life for our senior buildings.

  • Assist VP for Resident Services in creating a portfolio-wide strategy for supportive services for our senior population.

  • For seniors and non-seniors, with the support of the VP for Resident Services and other resident services team members, identify individuals and families with service needs and provide direct services or supportive linkages between residents and other services as appropriate; maintain case notes in accordance with WISP procedures.

  • For seniors and non-seniors, identify and support tenants at risk of eviction.

  • For seniors and non-seniors, develop supportive professional relationships enabling tenants to enhance their quality of life and encourage them to stake steps to achieve self-sufficiency.

  • Identify potential tenant leaders and connect them with volunteer and training opportunities working with the Community Engagement team at Nuestra.

  • Assist with tenant programs and events and other Nuestra activities as requested.

Qualifications:

  • Licensed Social Worker degree preferred.

  • Experience in case management with low-income seniors – 3 to 5 years.

  • Bi-lingual English/Spanish skills preferred.

  • Computer literate including facility with Excel

  • Demonstrated ability to build relationships with diverse people that foster hope and community

  • Demonstrated ability to work collaboratively with people in a respectful and helpful manner

  • Experienced Communicator (Written, Verbally and Informally)

  • Familiar with agencies and organizations serving low-income seniors and others within the communities of Roxbury, Dorchester and Mattapan

  • Flexible with work style, and hours

  • Minimum of 3-5 years of experience in community organizing & community planning

  • Passion for community development, underserved populations and overcoming injustice

  • Pragmatic conflict management skills

  • Some supervisory experience


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